Starter
₹0 / month
$0 / month
The whole conductor, free. Forever.
- 1 tenant, 1 agent
- 2 channels (pick any)
- 500 AI replies / month
- 1 GB knowledge base
- Orcalinq sub-domain
- Community support
Pricing
Priced for a conductor, not a bot.
No seat taxes. No overage shock. Your free tier is a real product, not a teaser. Paid tiers unlock more channels, retention, and muscle.
No seat traps. No overage surprises.
Pricing that's actually honest.
The free tier is a full conductor — not a 14-day tease. Paid tiers unlock more channels, more replies, and longer retention. Everything in INR for India, USD everywhere else, no PPP gaslighting.
Growth
₹1,999 / month
$24 / month
For teams that just found product-market fit.
- 1 tenant, 5 agents
- All 6 channels
- 10,000 AI replies / month
- 10 GB knowledge base
- Custom domain + branding
- Email + Slack support, 24 h SLA
- BYO AI keys (Claude / GPT / Gemini)
Scale
₹9,999 / month
$119 / month
For multi-store, multi-region operators.
- Unlimited tenants + agents
- All channels + custom webhook
- 100,000 AI replies / month
- Unlimited knowledge base
- Audit log + SOC-2 evidence pack
- Named success engineer
- Self-hosted option (Cloudflare)
Comparing across vendors?
See the matrix → We stack up row-by-row against Intercom, Drift, Zendesk, Tidio, and Crisp.
Feature matrix
What's included at each tier
| Starter | Growth | Scale | |
|---|---|---|---|
| Tenants | 1 | 1 | Unlimited |
| Agents | 1 | 5 | Unlimited |
| Channels | 2 of 6 | All 6 | All + custom webhook |
| AI replies / month | 500 | 10,000 | 100,000 |
| Knowledge base | 1 GB | 10 GB | Unlimited |
| Conversation retention | 30 days | 1 year | Forever |
| Custom domain + branding | — | ✓ | ✓ |
| BYO AI (Claude / GPT / Gemini) | — | ✓ | ✓ |
| Universal agent endpoints | PWA only | All 5 | + Custom webhook |
| Audit log + SOC-2 evidence | — | — | ✓ |
| Self-host on Cloudflare | — | — | ✓ |
| Support | Community | 24 h email + Slack | Named engineer, 2 h P1 |
Frequently asked
Questions we actually get
What counts as an "AI reply"?
A full AI response — not tokens, not characters. Quick replies, escalations, and follow-ups by humans are always free and unlimited. Draft rewrites count once per accepted draft.
What happens when I hit my monthly limit?
Nothing breaks. We switch to a "slowed" mode where the AI answers every 2nd message and your agents pick up the rest. You get a one-click topup, or wait for the monthly reset.
Do I need my own WhatsApp / Meta keys?
Yes — on every tier. We are BYOK by design. You own the relationship with Meta, Telegram, LINE and Shopify. If you leave Orcalinq, your channels keep working on your own credentials.
Is there a forever-free plan?
Yes. Starter is free forever — not a trial. You get 500 AI replies / month, two channels, one agent. Perfect for a small store or a side project.
Can I self-host?
On Scale, yes. Orcalinq ships as a Cloudflare Worker + D1 + Durable Objects pack — deploy it to your own Cloudflare account with a single wrangler command.
Does pricing include AI model costs?
No. Starter includes shared-tier AI (Haiku-class) on us. From Growth onwards you bring your own Claude / OpenAI / Gemini keys via our AI Gateway and pay those vendors directly at their list rates.
What about support SLA?
Starter: community. Growth: email + Slack within 24 hours. Scale: named success engineer with a 2-hour P1 response, pager, and quarterly review.
What currencies do you bill in?
INR for India (GST-compliant invoice). USD everywhere else. EUR for EU customers if you ask. We do not play PPP games — the price you see is the price for your region.
Stop paying per seat. Start routing per conversation.
Free tier has no time limit, no credit-card prompt, and no upsell popup when you hit 490 replies.